FAQs

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Chances are your pilot light went out. Your water heater should have instructions for reigniting the pilot light. Make sure to move the red button on top of the gas valve to the pilot position. In our experience, the following steps are perfect for helping confirm the condition of your pilot light.

- Hold the button down for about 10 seconds, then click the igniter and look for the pilot flame to come on.

- Continue holding the button down for at least 30 seconds. When you let go of the red button, the pilot light should continue to stay on.

- If it doesn’t stay on, repeat the process and hold the button down for over 30 seconds.

If that doesn’t work, contact the plumber because the gas control valve is not working properly. After the pilot is lit, turn the button to the “on” position, and you’re back in business. Reach out today for more water heater repair tips.